Privacy Policy
How Jinlu collects, uses, and protects your information.
Effective Date
January 1, 2025
Overview
Your privacy matters to us. Jinlu Electromagnets Co., Ltd. is committed to protecting the personal information of our customers, partners, and website visitors worldwide.
Jinlu Electromagnets Co., Ltd. ("Jinlu," "we," "our," or "us") operates from Dongguan, Guangdong, China, and serves clients primarily across the United States and Europe. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our business.
By using our website or providing us with your information, you agree to the practices described in this Policy. If you disagree with any part of this Policy, please discontinue use of our services.
This Policy applies to all information collected through our website, email communications, and any other interactions you may have with Jinlu.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you contact us, request a quote, or place an order. This may include:
- Full name and job title
- Company name and business address
- Email address and phone number
- Product specifications, quantity requirements, and technical inquiries
- Payment and billing information (processed securely via third-party providers)
Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers and screen resolution
We do not sell your personal data. Information collected is used solely to provide our products and services and to improve your experience with Jinlu.
How We Use Your Data
We use the information we collect for the following legitimate business purposes:
Order Fulfillment
Process quotes, orders, and deliver products to your location.
Customer Support
Respond to inquiries, provide technical assistance, and resolve issues.
Legal Compliance
Comply with applicable laws, export regulations, and trade requirements.
Service Improvement
Analyze usage patterns to enhance our website and product offerings.
We will not use your personal data for purposes beyond those stated above without first obtaining your explicit consent.
Data Sharing
Jinlu does not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
- Logistics & Shipping Partners: Freight forwarders and couriers require your delivery address and contact details to fulfil shipments.
- Payment Processors: Secure third-party payment gateways handle transaction data under their own PCI-DSS compliant privacy frameworks.
- IT & Cloud Service Providers: Hosting, email, and CRM platforms that process data on our behalf under strict data processing agreements.
- Legal Obligations: When required by law, court order, or governmental authority in China, the United States, the EU, or other applicable jurisdictions.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
All third parties with whom we share data are contractually obligated to protect your information and use it only for the specified purpose.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
- Customer order records are retained for a minimum of 7 years to comply with Chinese accounting and tax regulations.
- Inquiry and contact form data is retained for up to 3 years from the date of last contact.
- Website analytics data is typically retained for 26 months before anonymization or deletion.
- Marketing communications data is retained until you unsubscribe or request deletion.
When data is no longer required, we securely delete or anonymize it in accordance with our internal data management procedures.
Data Security
Jinlu implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmitted via our website
- Access controls and role-based permissions for internal systems
- Regular security assessments and vulnerability testing
- Employee training on data protection and confidentiality
- Secure data storage with regular encrypted backups
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will promptly notify affected parties in the event of a data breach.
Your Rights
Depending on your location, you may have certain rights regarding your personal data. These rights may include:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete data we hold about you.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Object
Object to processing based on our legitimate interests.
Data Portability
Receive your data in a structured, machine-readable format.
Withdraw Consent
Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days. Some rights may be subject to limitations under applicable law.
International Transfers
As a manufacturer based in China serving clients primarily in the United States and European Union, your personal data may be transferred to and processed in countries outside your own jurisdiction.
When transferring data from the EU/EEA or the United Kingdom to China, we rely on appropriate safeguards including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Binding contractual obligations with all data recipients
For US-based clients, data transfers are governed by applicable federal and state privacy laws. We take commercially reasonable steps to ensure your data is protected to a standard equivalent to that required in your home country.
Children's Privacy
Our website and services are intended for business professionals and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child under 16, please contact us immediately at privacy@jinlu-magnets.com and we will promptly delete such information.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Effective Date" at the top of this page
- Post a notice on our website homepage for at least 30 days
- Send an email notification to registered contacts where appropriate
Your continued use of our website or services after any changes become effective constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy team:
Jinlu Electromagnets Co., Ltd.
Dongguan, Guangdong, China
Within 30 business days
Mon-Fri, 9AM-6PM CST